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Frequently Asked Questions and Tips

Frequently Asked Questions

What do you charge to pump out a septic tank?
Prices vary, depending on where you live. Call our office for an estimate.

How often should I pump my septic tank and why do I have to pump it?
You should have your septic tank pumped every 3 - 5 years to prolong the life of your septic system. Alternative systems see your manufacturer.

Do I need to add anything to my septic tank?
Bacteria is good for your tank, it helps to breakdown wastes. But if you use a lot of cleaning products which go down the drain, this kills the bacteria and will cause your tank to have more sludge. We offer an Enzyme product which produces bacteria.

Are you able to completely empty my septic tank?
Yes. We have a truck that will be able to completely empty your tank.

How close to my tank will you need to be able to get with your truck?
We carry 50 metres of hose.

Why do you have to dig up my tank lid, I have a round concrete casing?
This may be where your Pump is located. If you have a gravity fed system, the septic tank will be where the concrete casing is. If you have a Pump Up System, this is likely your holding tank. Your septic tank should be located next to your holding tank.

I have a 100mm plastic pipe coming out of the ground, do you pump the septic from it?
In order to get all the sludge out, the septic tank lid needs to be dug up (approx. 550mm x 550mm hole).

My alarm is going off, what does this mean?
Your Pump is not working. It may be bad or you may have a problem with your floats. Contact us, we will work with you on the phone to see what the problem could be.

Do I need to be home when my septic tank is pumped?
No, as long as you know where your septic tank is located.


Do not overload your septic system. Use water sparingly. Do only full laundry and dishwasher loads at off peak times if possible.

Do not put kitchen grease down the drain.

Do not flush cigarettes, sanitary napkins, disposable nappies, or other inorganic materials down the toilet.

Do not put petrol, oil, anti-freeze, paint, paint thinner, pesticides, etc. down the drain.

Use waste disposal unit or insinkerator sparingly or increase septic system maintenance schedule.

Check all plumbing fixtures for leaks.

Have your system pumped out every 3 to 5 years by Septiclean.

Direct down spouts and runoff away from the septic field to avoid saturating the area with excess water.

Dense grass cover and other shallow rooted plants are beneficial over a septic field. However, do not plant trees because large plant roots can clog or break the pipes.

Avoid compacting the soil over the infiltration area. Do not drive or park vehicles over the area and don't build a shed or driveway in this area. These activities can also crack pipes or cause the distribution box to settle unevenly, meaning that effluent will only flow into part of the drain field.

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